Thursday, July 18 2013
3:00pm - 4:30 pm
Johnson
County Community College
12345
College Blvd.
Regnier
Center Rm 101B
Overland
Park, KS 66210
For our
July meeting, we have invited a facilitator to guide us through LEAD (Listen,
Empathize, Ask, Deliver). This is an excellent customer service training
refresher for any support desk associate. It helps to build listening skills,
teaches techniques for empathizing with the end-user, how to ask powerful
troubleshooting questions and delivering the end result. This is a perfect
refresher course for team leaders and the support desk associate.
Please
bring yourself, and a group, to the upcoming networking event, Tuesday, May
7th from 6:00 pm to 7:30 pm at Cerner
Corporation.
Register Now and add this event
to your calendar.
Thank
you,
Kim
Manifold
VP
Communications
HDI
Heartland Chapter
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