For our July meeting, we have
invited a facilitator to guide us through LEAD (Listen, Empathize, Ask,
Deliver). This is an excellent customer service training refresher for any
support desk associate. It helps to build listening skills, teaches techniques
for empathizing with the end-user, how to ask powerful troubleshooting
questions and delivering the end result. This is a perfect refresher
course for team leaders and the support desk associate.
Please bring yourself, and a
group, to the upcoming chapter event, Thursday, July 18 from 3:00 pm
to 4:30 pm at Johnson County Community College.
Register Now and add
this event to your calendar.
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